User Termination Request

Upon termination of an employee, a written user is required from one of the authorized representatives of the account.  Please provide the following details to your IT service provider when requesting a user to have access revoked/terminated.

• Who you want revoked/removed.  If this is temporary or permanent.
• Who you want to have access to their data/emails in the future.
• Effective date/time you want access revoked.
• If there's any other services that the customer has signed the employee up for.  If they were signed up outside of your service provider, then chances are they don't know about it unless they have surveillance tools.
• If the employee has company property, make sure to collect equipment that belongs to the company, in BYOD (bring your own device) scenarios, the best attempt is made to remove company data from the employees computer, but no guarantees are expressed/implied.

Our standard policy is to block sign in on all accounts effective of the date/time requested.  This may get processed +/-4 hours of that time.  In time sensitive scenarios, please communicate that ahead of time.  

Email boxes are held for a month in a block state, with delegated permission(if applicable).  Once a month has elapsed, the account is marked for deletion.  
Other accounts, such as Dropbox, are deleted immediately.